Service Request

Technical Support

Kyocera is committed to being an organization that delivers the highest quality service to our customers. Our greatest assets are our people and their dreams for a better tomorrow. We will aim to meet and exceed our customer's expectations by providing excellence through our customer relations.

Powerful MFPs, Printers, and Software

KYOCERA Document Solutions West offers an award-winning range of device technology, from desktop printers and multifunctional printers to robust color and black & white multifunctional products and business applications, that turn otherwise complex document workflows into simple processes.

Kyocera Fleet Services (KFS) is a comprehensive remote monitoring solution that saves both time and money.

  • No additional server is necessary.
  • More consistent uptime for all Kyocera devices in your fleet
  • Real-time device diagnostics and alerts
  • Convenient firmware updates
  • Remote error resolution, code-resetting
  • Ongoing monitoring of supply levels
  • Virtually eliminates need for maintenance by end-users

Changes made to your business network that could interfere with the compatibility or functionality of Kyocera installed equipment not limited to: IP scheme, Internet Service Providers, hardware/software, movement or replacements of workstations/services, firewall, windows or user password updated etc. are not covered under Kyocera Copier Maintenance Agreements and will result in a charge at the standard rate of $100.00 per hour plus tax after initial 20 minutes of remote support.

At Kyocera’s discretion, a support technician may provide no-cost remote assistance to aid in diagnosing malfunctioning hardware that may be covered under a maintenance and service agreement.  If a hardware malfunction exists and is covered by your maintenance agreement, a hardware technician will be dispatched to resolve the malfunction under the conditions of your hardware service agreement.

Remote assistance exceeding 20 minutes will be invoiced at an hourly rate of $100.00 plus tax, with a minimum one hour charge.

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