Service Request

Device Service
Remote Device Service

Technical Support

Kyocera is committed to being an organization that delivers the highest quality service to our customers. Our greatest assets are our people and their dreams for a better tomorrow. We will aim to meet and exceed our customer's expectations by providing excellence through our customer relations.

Powerful MFPs, Printers, and Software

KYOCERA Document Solutions West offers an award-winning range of device technology, from desktop printers and multifunctional printers to robust color and black & white multifunctional products and business applications, that turn otherwise complex document workflows into simple processes.

Kyocera Fleet Services (KFS) is a comprehensive remote monitoring solution that saves both time and money.

No additional server is necessary.
More consistent uptime for all Kyocera devices in your fleet
Real-time device diagnostics and alerts
Convenient firmware updates
Remote error resolution, code-resetting
Ongoing monitoring of supply levels
Virtually eliminates need for maintenance by end-users

KYOCERA Fleet Services (KFS)

Changes made to your business network that could interfere with the compatibility or functionality of Kyocera installed equipment not limited to: IP scheme, Internet Service Providers, hardware/software, movement or replacements of workstations/services, firewall, windows or user password updated etc. are not covered under Kyocera Copier Maintenance Agreements and will result in a charge at the standard rate of $100.00 per hour plus tax after initial 20 minutes of remote support.

At Kyocera’s discretion, a support technician may provide no-cost remote assistance to aid in diagnosing malfunctioning hardware that may be covered under a maintenance and service agreement. If a hardware malfunction exists and is covered by your maintenance agreement, a hardware technician will be dispatched to resolve the malfunction under the conditions of your hardware service agreement.

Remote assistance exceeding 20 minutes will be invoiced at an hourly rate of $100.00 plus tax, with a minimum one hour charge.

*Company Name

*Full Name

*Email

*Equipment ID#

Comments

*Agreement
YES, I understand Kyocera Network Support is not included in our service contract and I will be invoiced at a rate of $100.00 per hour plus tax if the remote service call exceeds 20 minutes (with a minimum one hour charge). I further agree and acknowledge that Kyocera Network Support will remotely connect to my computer and network via the internet. The support technician will share control of my mouse and keyboard. I understand I can terminate this connection at any time, but will still be subject to the foregoing charges. I understand the technician will be able to see everything on my screen, so I will save and close all confidential documents or emails before starting the session. I understand the technician will not be able to connect to my computer without my permission after the session is terminated. I acknowledge that the total liability of Kyocera for any damages to me related to or arising out of the remote services shall not exceed an amount equal to the amount paid by me hereunder. I further acknowledge that by clicking YES, I accept these terms and conditions.

NO, I decline Kyocera Network Support at this time.

Unlimited remote support from Kyocera is now available!
Yes, please provide more information about unlimited remote support!